Terms of service

1. Purpose and acceptance

These terms govern access to and use of the MyReviewsManager online service (the “Service”), published by [Company name], [legal form, e.g. SAS] with a share capital of [amount] €, 50 rue du chemin vert, 92100 Boulogne-Billancourt, France (“MyReviewsManager”).

The Service is reserved for professionals acting for the purposes of their business (the “Customer”). By creating an account, the Customer accepts these terms without reservation. They prevail over any other document of the Customer.

2. The Service

The Service collects reviews about the Customer’s locations from third-party platforms, centralises them in a dashboard and offers tools to reply, request reviews, receive alerts and reports, and manage listings. The features included depend on the plan chosen, as described on the pricing page.

The Service relies on third-party platforms (Google, TripAdvisor, Facebook…). MyReviewsManager is not responsible for the content of reviews, nor for changes, interruptions or restrictions decided by these platforms, which may affect some features.

3. Account and free trial

The Customer provides accurate information when creating the account and keeps login details confidential. Any action taken from the account is deemed to be taken by the Customer.

A free 30-day trial gives access to all features, without payment details. At the end of the trial, access is suspended unless the Customer subscribes to a plan. Trial data are kept for [30] days, then deleted.

4. Customer obligations

The Customer uses the Service in compliance with the law and with the rules of the third-party platforms. In particular, the Customer undertakes:

• not to publish, buy or solicit fake reviews;
• to send review requests to all customers without selecting them according to their expected opinion, and without offering any reward in exchange for a review;
• to have a valid legal basis to contact its own customers by SMS or email, and to honour their opt-outs;
• to comply with the rules applicable to online consumer reviews.

5. AI-generated replies

Replies suggested by artificial intelligence are generated automatically and may contain errors or be unsuited to the context. The Customer reviews them before publication and remains solely responsible, as publisher, for the replies published from its account.

6. Prices, billing and payment

Prices are per location, depend on the plan and are shown excluding VAT on the pricing page on the day of subscription. They are billed in advance, monthly or annually, by [payment method, e.g. card or SEPA direct debit].

In accordance with Articles L441-10 and D441-5 of the French Commercial Code, any late payment automatically gives rise to late-payment penalties at three times the French legal interest rate, and to a fixed indemnity of €40 for recovery costs. After a formal notice remains unanswered for 15 days, MyReviewsManager may suspend access to the Service.

MyReviewsManager may change its prices with at least 30 days’ notice by email; the Customer may then terminate before the new prices apply.

7. Term and termination

• Monthly plan: renewed automatically each month; it can be cancelled at any time from the account or by email, effective at the end of the current month.
• Annual plan: 12-month term, renewed automatically unless cancelled at least [30] days before the renewal date.

Any period started is due and is not refunded. Either party may terminate in case of serious breach by the other that is not remedied within 15 days of a formal notice. After termination, the Customer can export its data for [30] days; they are then deleted, except where the law requires us to keep them.

8. Availability and support

MyReviewsManager makes its best efforts to keep the Service available 24/7, except during maintenance, which it tries to schedule outside peak hours. Support is provided by email at contact@myreviewsmanager.com.

9. Personal data

Data we process about the Customer are described in our privacy policy. For the personal data processed on the Customer’s behalf (reviews, contacts of its customers), MyReviewsManager acts as a processor under Article 28 GDPR, under the data processing agreement available on request, which forms part of these terms.

10. Intellectual property

MyReviewsManager retains all rights to the Service and its software. The Customer receives a non-exclusive, non-transferable right to use the Service for the duration of its subscription. The Customer retains all rights to its own data and can export it at any time.

11. Liability

MyReviewsManager has an obligation of means. It is not liable for indirect damage (loss of revenue, customers or reputation). Its total liability is limited to the amounts paid by the Customer during the 12 months preceding the event giving rise to the claim. Neither party is liable for a failure caused by force majeure within the meaning of Article 1218 of the French Civil Code.

12. Changes to these terms

MyReviewsManager may amend these terms. The Customer is informed by email at least 30 days before the changes apply and may terminate its subscription if it does not accept them.

13. Governing law and disputes

These terms are governed by French law. The parties will seek an amicable solution first. Failing that, any dispute will be brought before the competent courts within the jurisdiction of MyReviewsManager’s registered office.

This English version is provided for convenience. In case of discrepancy, the French version prevails.