Privacy policy
Last updated: 21 October 2026
This policy explains what personal data MyReviewsManager collects through this website and its service, why, and what your rights are.
1. Who is responsible for your data
The data controller is [Company name], [legal form, e.g. SAS] with a share capital of [amount] €, 50 rue du chemin vert, 92100 Boulogne-Billancourt, France (“MyReviewsManager”, “we”).
For any question about your data, contact us at [data-protection email, e.g. privacy@myreviewsmanager.com]. [If you have appointed a Data Protection Officer (DPO), give their contact details here.]
2. What we collect, why, and for how long
| Purpose | Data | Legal basis | Retention |
|---|---|---|---|
| Answering your contact requests | Name, email, subject, message | Legitimate interest (answering your request) | 3 years after our last exchange |
| Creating and managing your trial or customer account | Company, first and last name, email, phone, login data | Performance of the contract (or pre-contractual steps) | Duration of the contract, then 3 years for commercial follow-up |
| Sending our newsletter | Consent | Until you unsubscribe, or 3 years without interaction | |
| Invoicing and accounting | Company details, billing contact, invoices | Legal obligation | 10 years (French Commercial Code) |
| Measuring website audience (Google Analytics), only if you accept | Pages viewed, device and browser type, approximate location, pseudonymous identifier | Consent | Cookies: 13 months. Statistics: [2 or 14 months, as set in Google Analytics] |
| Security of the website and service | Technical logs (IP address, date, pages requested) | Legitimate interest (security) | Up to 12 months |
Fields marked as required in our forms are needed to handle your request; without them we cannot respond or create your account.
3. Data processed on behalf of our customers
When a customer uses MyReviewsManager, we process on their behalf, as a processor within the meaning of Article 28 GDPR:
- reviews published on third-party platforms (author name or pseudonym, rating, text, date);
- the contact details of their own customers to whom they send review requests (SMS or email).
For these data, the customer is the data controller. A data processing agreement (DPA) is available on request. If you have received a review request and wish to exercise your rights, please contact the business that sent it.
4. Who receives your data
Your data are only accessible to our team members who need them and to the following service providers, acting on our instructions:
- Hosting : [provider, country]
- Email sending : [provider, country]
- SMS sending (review requests) : [provider, country]
- AI reply generation : [provider, country]
- Payment : [provider, country]
- Audience measurement (only with your consent) : Google Ireland Limited (Google Analytics), Ireland
We never sell your data.
5. Transfers outside the European Union
If you accept audience measurement, data collected by Google Analytics may be transferred to Google LLC in the United States, which is certified under the EU-US Data Privacy Framework (European Commission adequacy decision of 10 July 2023).
[If a provider listed above processes data outside the EU, name the country and the safeguard used (European Commission adequacy decision or standard contractual clauses). Otherwise write: “Your data are stored and processed within the European Union.”]
6. Security
We take appropriate technical and organisational measures to protect your data: encrypted connections (HTTPS), restricted access, backups and regular updates.
7. Your rights
Under the GDPR and the French Data Protection Act, you have the right to:
- access your data and obtain a copy;
- have them corrected or deleted;
- restrict or object to their processing, including for marketing at any time;
- data portability;
- withdraw your consent at any time (for example by unsubscribing from the newsletter);
- give instructions on what happens to your data after your death.
To exercise these rights, write to the address given in section 1. We answer within one month. If you believe your rights are not respected, you can lodge a complaint with the CNIL (www.cnil.fr).
8. Cookies
See our cookies page.
9. Changes to this policy
We may update this policy. The date of the last update is shown at the top of this page; in case of significant change, we will inform our customers by email.
This English version is provided for convenience. In case of discrepancy, the French version prevails.